There I go running again back to where I was on that opposite side. When I get there they tell me that they had already closed the door and I have to go to customer service for them to change my flight for the next one which is in the afternoon 6 hours away, making me miss my appointment that I had on my arrival at Washington DC. I go back there and let them know about it but the person there insisted that I have to pay and even make it a point to let me know that it is the last spot left and instead of arguing I should make sure that I get it or I will be there in the airport until the next day.
After giving them two chances of round trip flights, I can honestly say that I will never use this airline again. If you choose a seat you will be charged, if you have a carry on bag you will be charged, you are shown more than once to buy insurance, forget about complimentary snacks or drink no water without a credit card charge.
The unprofessional staff members are rude and work with bad attitudes. This is a budget airline but that doesn't mean they have the right to create a worse experience than it needs to be by not servicing a paying customer. Avoid this low class airline it is trash. Could not take on board, so paid the required When I arrived in LA, no skateboard, approached several Frontier employees, and they wouldn't: help me look for it or even suggest filing a claim.
Exasperated 19 yr old-left airport, called airline missing baggage later- and, newbee took down info. Second call-found all info incorrect- ex. Address, Phone. How did this happen? Went on line later to file pages of claim info.
The hassle begins, 4 months of calling several times a week, emails back n forth. Pestering me on my vacation, 'ex,' we found it- will deliver to you- and it was a "surf board". Found, it shipped to your house; sorry mistake- not your skateboard'. Related to Frontier Airlines Ranking. Check-in staff service. Boarding efficiency standard. Staff assistance on arrival.
Transfer service assistance. Baggage delivery times. Onboard Product Seat comfort - standard. Seat comfort - Stretch. There are no refunds even if there is no service and you don't fly to your destination. The customer service is terrible and don't offer value. They display a good price for a flight reservation however that is very misleading and not worth your flight experience.
In order to choose your seat you must pay, you are always shown ways to purchase insurance for your trip, there are no complimentary drinks or snacks on flight including drinking water. The staff is rude, unreliable and not professional. Many workers for Frontier Airlines are rude and carry bad attitudes. If you have a carry on they charge you. Avoid the mistake of flying with this sub-par and noncommon sensible airline.
Today I waste an hour trying to book online and each time the process failed when it came to the payment. Back to step one. Then I tried calling and the Voice recognition system is even worse. You have to go through multiple steps to pick one way vs RT, origin airport, destination, dates and the flight times. I gave up. Must be a trick in there. Founded in , Frontier Airlines now launches more than flights each day to destinations throughout the U.
Today, this relatively new airline employs more than 3, aviation professionals. Get the works: Frontier Airlines offers a package price that includes services such as refund-ability, free change service, priority boarding, extra carry-on and checked bag allowance and more. Exclusive discounts on fares: Travelers who join the Frontier Airlines Discount Den get access to low-rate fares only available to members. Members can book flights for up to six people on the same subscription.
Manage flights online: Through the Frontier website, travelers can check in, book flights, make changes and check on the status of their flights. Economy-plus options: Get the same low fares on economy-class seating but nab an extra 5 to 7 inches of legroom with stretch-seat options.
A small additional fee gives passengers that little bit of extra space. The gate staff are usually more than willing to help out and will often assign the closest open seat to the front. And now with the pandemic, I ask if any full rows are open. On my most recent flight from Las Vegas to Seattle, a near-three-hour journey , I asked if there were any full rows open for social distancing and managed to get a row closer to the front all to myself.
As I found when flying basic economy to Europe in January , there's very little you can't get for free when asking politely, even when flying on the cheapest ticket. It's separate from the MyFrontier loyalty program and perks can include discounts, free tickets for children, and buy one, get ones.
The savings are more pronounced on more expensive flights as the cheaper flights in Frontier's network will only see a modest savings of only a few dollars. But I didn't outright pay to join the program. I joined in January and discovered that I could use travel credit from a Frontier flight that I had canceled during the pandemic to pay for it, but only if I bought the membership while booking a flight.
Frontier sometimes offers signup bonuses when joining the program to make it an even better value. The only downside is that there are no perks when actually flying. I still have to pay for a seat, I don't get to board any earlier, and I don't receive any baggage allowance. But the discounts I get do help offset the cost of buying extras like a seat assignment or carry-on bag if I absolutely need them. Like most major US airlines, Frontier flyers must wear masks when flying and acknowledge a health declaration that basically says flyers haven't contracted COVID recently and haven't been exposed to the virus.
But that's about where the similarities stop. All travelers flying Frontier must submit to a temperature screening at boarding.
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